Senior Cloud Technical Lead

SAS

Senior Cloud Technical Lead owning SAS Cloud customer environments from implementation through operations. Providing technical leadership and service quality for enterprise analytics customers.

Posted 8/12/2026full-timeCary • North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive technical leadership in managing customer engagements within SAS Cloud, ensuring high service quality and customer satisfaction through collaboration with cross-functional teams. Proficient in enterprise-class software support, cloud platforms, and container technologies.

Highest-signal resume keywords

Technical LeadershipCustomer EngagementSAS Cloud ExpertiseUNIX/Linux SupportContainer Orchestration

ATS Keywords

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Hard Skills

PythonAnsibleKubernetesScripting (Bash, PowerShell)Container-Based ApplicationsEnterprise Class Software SupportCloud Platforms (MS Azure, AWS, GCP, OpenShift)Quantitative AnalysisTechnical ConsultingSystems Support

Soft Skills

Customer ServiceCollaborationContinuous Improvement Mindset

Industry Keywords

SASCloud Service DeliveryCommunity of PracticeCustomer SuccessService Quality

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudGoogle Cloud PlatformKubernetesLinuxOpenShiftPythonUnix

About the role

Key responsibilities & impact

Provide technical leadership for customer engagements running in SAS Cloud
Own all technical aspects of customer environments from implementation through ongoing operations for a select portfolio of SAS Cloud customers
Oversee and approve all changes for assigned customers
Consult with customers to learn their business and understand how SAS drives their business outcomes
Deliver excellent customer service using a customer-first and continuous-improvement mindset
Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality
Contribute to customer success through close partnership with Cloud Service Delivery Managers
Participate in and share lessons learned through a Community of Practice with global CTLs

Requirements

What you’ll need

8+ years of technical experience
3 years of experience in consulting, systems support, customer support, or training for enterprise class software
3 years of experience with UNIX or Linux supporting enterprise class applications
Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field
Equivalent combination of related education, training and experience may be considered in place of the above qualifications
Experience with containers, container-based applications, and/or container orchestration tools
Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
Experience with Python, Ansible, or Kubernetes
Scripting experience (bash, powershell, etc)
Experience with SAS
Ability to travel up to 10% of the time
Must be legally authorized to work in the United States
Must not require, now or in the future, sponsorship for employment visa status

Benefits

Comp & perks

Comprehensive medical, prescription, dental and vision plans
PPO with low annual deductible and copays
HDHP combined with a health savings account with a contribution from SAS
Onsite Health Care Center at HQ, free to employees and family members enrolled in the PPO plan
Pharmacy shipping prescriptions for no additional charge for employees not local to HQ
Industry-leading 401k plan
Tuition Assistance Program
Programs and resources to support your development
Generous vacation time
Variety of paid holidays
U.S. Winter Wellness Break between December 25 and January 1
Volunteer Time Off
Parental leave
Unlimited paid sick days
Generous childcare benefits for all full-time employees