Operations

• Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
• Collaborate with teams across SAS to improve our products based on customer experiences.
• Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
• Ensure compliance with Operational Level Agreements (OLAs) by monitoring and managing service delivery against agreed-upon performance targets, such as incident resolution times and service request fulfillment.
• Identify opportunities to streamline operations, automate repetitive tasks, and improve efficiency across all aspects of cloud hosting operations.
• Provide leadership and guidance to the team, including hiring, training, and performance management, to ensure a high-performing and motivated workforce.
• Implement and enforce security best practices to protect our clients' data and ensure compliance with industry regulations and standards, such as GDPR and HIPAA.
• Ensure your department follows documented Change Management policy.
• Set performance goals/standards/objectives for the team.
• Perform all management responsibilities for the team including coaching and development.

Manager, Managed Cloud Operations

Technical Operations Delivery Director

Director of Payments Operations

Director, Ad Operations

Clinical Manager, Medicare & Formulary Operations

Senior Operations Manager