RPA Engineer, Power Automate
Laksys Consulting
CloudRPA
Associate Technical Support Consultant – RPA Operations Support, UiPath, Automation Anywhere
SAS
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
RPAServiceNow
About the role
- Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
- Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
- Restart or re-trigger bots as needed and escalate critical issues to the development team.
- Update configuration files to support BOT scaling.
- Assist with bot scheduling in the Control Room and validate post-deployment execution.
- Assist with new client onboarding process.
- Raising support tickets in Jira & ServiceNow
- Proactively reviewing the emails and actively responding to address issues/de-escalate.
Requirements
- Excellent verbal & written communications skills
- Excellent problem-solving skills and ability to troubleshoot.
- Basic understanding of Windows Servers
- Exposure on interaction with international clients (US preferred)
- Hands on experience on application/ product support
- Familiarity with the US healthcare industry and terminology is good to have.
- Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.
- Successful completion of a bachelor’s degree or relevant Technical / Business Experience
- 1-3 years of experience
Benefits
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Remote/Hybrid Options)
- Peer-based incentive “Cheer” awards
- “All in to Win” bonus Program
- Tuition Reimbursement Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
RPA Operations SupportAutomation AnywhereUiPathWindows Serversbot schedulingtroubleshootingconfiguration filesmonitoring automationsescalation proceduresclient onboarding
Soft skills
verbal communicationwritten communicationproblem-solvingprofessional interactionproactive responsede-escalationcollaborationattention to detailadaptabilitycustomer service
Certifications
bachelor's degreetechnical experiencebusiness experience