Senior Hybrid Cloud Engineer
Leidos
AnsibleAWSAzureCloudDNSDockerGoogle Cloud PlatformKubernetesMicroservicesOracleTCP/IPTerraform+1 more
Cloud Services Delivery Manager
SAS
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Champion and advocate for the customer experience (voice of the customer).
- Ensures timely delivery of customer ecosystems by effectively leading delivery projects.
- Develop a detailed project plan to monitor and track project progress.
- Leads and/or coordinates customer facing engagements via project planning, resourcing, staffing, progress reporting, troubleshooting, and critical task management.
- Communicate and tracks regularly on the status of project goals by ensuring project results meet requirements regarding quality, reliability, schedule, and cost.
- Report on progress of project to all stakeholders by presenting reports defining project progress, problems, and solutions.
- Successfully manage relationships with the client and all stakeholders.
- Establishes and maintains relationships with third parties/vendors.
- Validates and confirms customer requirements and prerequisites for cloud services.
- Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours.
Requirements
- Bachelor’s degree in computer science or a related quantitative field.
- 5+ years of service account management, customer success management, consulting, or related role experience.
- Equivalent combination of education, training, and relevant experience may be considered in place of the requirements above.
- Ability to establish and maintain strong customer relationships.
- Experience in presenting to end users, including C-level executives.
- Aptitude to learn and understand technical concepts, structures, requirements, environments, etc.
- Understanding of project management methodologies and Information Technology Infrastructure Library (ITIL) processes and principles.
- Excellent problem solving, communication, organizational, decision-making written, oral and interpersonal skills.
- Understanding of managed service delivery models, SAS products, and applicable industry/verticals.
Benefits
- Comprehensive medical, prescription, dental and vision plans.
- Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan.
- An industry-leading 401k plan.
- Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
- Volunteer Time Off, parental leave and unlimited paid sick days.
- Generous childcare benefits for all full-time employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementITILcloud servicesservice level agreementsmanaged service delivery modelsSAS products
Soft skills
customer relationship managementcommunicationproblem solvingorganizational skillsdecision-makinginterpersonal skills
Certifications
Bachelor’s degree in computer science
