Service Engineer
Sartorius
full-time
Posted on:
Location Type: Office
Location: 🇯🇵 Japan
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide service and customer support during field and inhouse visits or dispatches
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Ensure the timely and correct documentation of processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company's filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations / briefings
- Contact customers concerning processes of the customer file
- Build positive relationships with customers
Requirements
- Technical degree in chemistry, biology, physical measurements or similar
- Minimum 2 years of proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- High customer orientation
- Team spirit
- Familiarity with mobile tools and applications
- Good command of spoken and written English
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtestingrepairingservicing technical equipmentfield service experiencetechnical degreediagnosing errorsproducing service reportsdocumenting processes
Soft skills
customer orientationteam spiritcommunicationrelationship buildingadaptability