Business Process Expert – Service Order, Contract Management
Sartorius
full-time
Posted on:
Location Type: Hybrid
Location: Göttingen • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Implement end-to-end service processes as part of company integrations and international rollouts
- Focus on service contract management and EDI connections between customers and Sartorius along the service order processes
- Providing support in interdisciplinary and global projects as well as in system rollouts
- Collecting process and system requirements from operational services, collaborating with other departments on implementation, and ensure sustainable process documentation
- Proactively advise and train local service units on our global processes and applications
- Conduct training and optimize existing training materials
- Drive system improvements (e.g., SAP, Service1) and process optimizations and implement changes
- Identifying business requirements for process optimization in dialogue with our local key users
Requirements
- University degree in economics or engineering (e.g., industrial engineering) or completed relevant vocational training with practical experience
- Professional experience in a similar position
- Experience in the application of project management methods and tools for process analysis and improvement, such as Six Sigma, Lean, and agile project management
- High affinity for change processes and the ability to convince and inspire others
- Ability to empathize with the requirements of the local operational service business teams while keeping a focus on global process harmonization
- Experience in technically oriented service and relevant service management software as well as good SAP skills (e.g., SAP S/4 HANA modules CS, SD, MM) are an advantage
- Very good written and spoken English skills; German skills are an advantage
- Intercultural competence and willing to travel internationally (approx. 10%)
Benefits
- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
- Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
- Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
- Comprehensive onboarding, including a virtual online platform even before joining
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocess analysisprocess improvementSix SigmaLeanagile project managementSAPSAP S/4 HANAservice management software
Soft skills
change managementcommunicationempathyintercultural competencetrainingcollaborationinspiration