Sartorius

Business Process Expert, Service Order & Spare Parts Supply

Sartorius

full-time

Posted on:

Location Type: Hybrid

Location: Göttingen • 🇩🇪 Germany

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Implement end-to-end service processes as part of company integrations and international rollouts
  • Focus on processes along the spare parts supply chain (supplying technicians, customer deliveries, returns)
  • Providing support in interdisciplinary and global projects as well as in system rollouts
  • Collecting process and system requirements from operational services, collaborating with other departments on implementation, and ensure sustainable process documentation
  • Proactively advise and train local service units on our global processes and applications
  • Conduct training and optimize existing training materials
  • Drive system improvements (e.g., SAP, Service1) and process optimizations and implement changes
  • Identifying business requirements for process optimization in dialogue with our local key users

Requirements

  • University degree in economics or engineering (e.g., industrial engineering) or completed relevant vocational training with practical experience
  • Professional experience in a similar position
  • Experience in the application of project management methods and tools for process analysis and improvement, such as Six Sigma, Lean, and agile project management
  • High affinity for change processes and the ability to convince and inspire others
  • Ability to empathize with the requirements of the local operational service business teams while keeping a focus on global process harmonization
  • Experience in technically oriented service and relevant service management software as well as good SAP skills (e.g., SAP S/4 HANA modules CS, SD, MM) are an advantage
  • Very good written and spoken English skills; German skills are an advantage
  • Intercultural competence and willing to travel internationally (approx. 10%)
  • Enjoy working in an international team
Benefits
  • Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
  • Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
  • Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
  • Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
  • Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process optimizationproject managementSix SigmaLeanagile project managementSAPSAP S/4 HANAservice management softwareprocess analysissystem requirements gathering
Soft skills
change managementcommunicationempathyintercultural competencetrainingcollaborationinspirationfocus on global process harmonizationadaptabilityteamwork