Customer Success Manager

• Lead and develop a team of Salesforce administrators, fostering collaboration and high performance
• Oversee the administration, optimization, and continuous improvement of the CRM system across Sales and Service
• Provide support and training to end-users, ensuring effective use of CRM functionalities
• Manage system issues, enhancement requests, and coordinate with IT to implement improvements
• Collaborate with stakeholders to align CRM processes with business needs
• Monitor and report on CRM data quality and KPIs to support decision-making
• Participate in projects related to business process mapping, system improvements, and digital transformation initiatives
• Partner with leadership to develop and implement CRM strategies that enhance customer engagement

Manager, CRM Business Administration

CRM Business Administrator

In-house Consultant, Customer Engagement