Customer Success Manager

• Define system requirements and customize the platform enabling users to get the most out of Salesforce technology and make the platform work for the company's goals
• Make it as easy as possible for users of any technical level to use Salesforce
• Salesforce administration including; user management, reports and dashboards, assisting users with core salesforce functionality, data integrity, resolving config bugs and utilizing data loader to update, insert records
• Be the first point of contact for new feature requests and changes to existing features, including conducting research to reach optimal solutions
• Work with various functions (sales, customer service, marketing) to understand their business processes and requirements, resolving service requests, sharing regular updates, and escalating requests where appropriate
• Partner with IT team to design, build, test, and deploy platform solutions for business stakeholders
• Provide training on CRM features, processes, releases, and products
• Stay current on the platform’s new tools, capabilities, and updates

CRM Business Administrator

Manager, CRM Business Administration

In-house Consultant, Customer Engagement