Sartorius

Customer Compliance and Lifecycle Coordinator

Sartorius

full-time

Posted on:

Location Type: Hybrid

Location: Aubagne • 🇫🇷 France

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Job Level

Mid-LevelSenior

About the role

  • Support tender processes by addressing compliance aspects promptly, enhancing short-term business opportunities
  • Coordinate customer requests and projects related to quality and regulatory affairs from the early stages of URS to final product qualification at the customer's premises (questionnaires, specifications, statements ...)
  • Monitor the implementation of changes notified by Sartorius, coordinating necessary actions in line with the MSA (Master Supply Agreement) or quality agreement
  • Centralize and analyze requests concerning the full range of single-use products, involving the right people and using tools like DAM (PLM) and SAP
  • Collect information from internal departments (Quality, Marketing, ETO, Operations) to address customer requests effectively
  • Support local quality teams in crisis management related to complaints
  • Participate in corporate quality projects, including continuous improvement and KPIs
  • Propose and implement tools to optimize follow-up and communication internally and with customers
  • Maintain constant contact with the Strategic Account Manager, local sales representatives, and Single-Use Technology Experts to share information and align strategies
  • Occasionally travel to customer sites, Sartorius sites, or for internal meetings

Requirements

  • Bachelor's or Master's degree in Quality Management, Life Sciences, or a related field
  • Experience in quality management and Single-Use Technology is highly appreciated
  • Knowledge of cGMP and regulatory requirements in the biopharma industry
  • Strong motivation for customer contact, autonomy, rigor, and adaptability
  • Excellent written and verbal communication skills in English
  • Teamwork skills and proven ability to work with cross-functional teams
  • Strong organizational skills, autonomy, and leadership abilities
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with relevant software tools
Benefits
  • Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
  • Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
  • Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
  • Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
quality managementSingle-Use TechnologycGMPregulatory requirementscontinuous improvementKPIcrisis managementproject coordinationcustomer qualificationdata analysis
Soft skills
customer contactautonomyrigoradaptabilitywritten communicationverbal communicationteamworkorganizational skillsleadershipcross-functional collaboration
Certifications
Bachelor's degreeMaster's degree