Customer Success Professional
Sartorius
full-time
Posted on:
Location Type: Office
Location: Epsom • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the point of contact for the strategic and/or global key account sales teams
- Collaborate with stakeholders to develop project plans
- Coordinate and track project tasks, milestones, and dependencies
- Lead customer related topics for the supply of our single use products
- Monitor global and customer KPI’s
- Participation in regular SRM or business reviews with Sales
- Maintain the list of sites validated/rejected by the customer
- Collecting and analyzing customer forecasts
- Work with internal functions to agree on service level agreements
- Identify and assess project risks and contribute to proactive risk management
Requirements
- Bachelor’s degree in business or related field or equivalent professional background
- 5+ years of experience in a customer-facing position – ideally coupled with a good knowledge in Supply Chain
- Excels at communication, negotiation, and engagement
- Strong analytical skills
- Knowledge in SAP (Order Management & Supply) + Microsoft Office Suite
- Foreign languages: Fluent English required
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrisk managementcustomer forecastingsupply chain managementSAPorder managementdata analysisservice level agreements
Soft skills
communicationnegotiationengagementanalytical skills
Certifications
Bachelor's degree