Patient Collections Research Specialist

Sarnova

Patient Collections Research Specialist researching patient information for Digitech, an outsourced EMS billing and technology provider. Resolving claims through accurate data collection and account updates.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong attention to detail and accuracy in managing patient information while ensuring HIPAA compliance. Effectively collaborates across departments to resolve discrepancies and maintain productivity in a high-volume, deadline-driven environment.

Highest-signal resume keywords

HIPAA CompliancePatient Information ManagementCollaboration Across DepartmentsAttention to DetailMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographic ResearchAccount Discrepancy ResolutionData DocumentationComputer ProficiencyUse of Hospital SystemsPayer Portals NavigationPublic Database Research

Soft Skills

Professional CommunicationTeam CollaborationOrganizational SkillsCalm Under PressureReliability

Tools & Technologies

Dual MonitorsEmail CorrespondenceMail Management

Industry Keywords

EMS Claims ResolutionPatient AccountsBilling and CollectionsQuality AssuranceSensitive Information Handling

About the role

Key responsibilities & impact

Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment
Develop a working knowledge of Digitech’s internal departments and workflows
Collaborate with billing, collections, and quality teams to resolve account discrepancies and missing information
Communicate with hospitals, insurance carriers, attorneys, and patients to obtain or verify documentation and details
Perform detailed research using hospital systems, payer portals, and public or proprietary databases
Document findings and updates in patient accounts in accordance with HIPAA requirements
Manage mail and email correspondence professionally and courteously
Maintain productivity and accuracy while handling high-volume research tasks and meeting deadlines
Perform additional duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Strong ability to multi-task and manage competing priorities
Collaborative team player who works effectively across departments
Professional and courteous phone presence when outreach is required
Ability to remain calm, organized, and composed in a deadline-driven environment
Solid computer proficiency; comfortable working with dual monitors and multiple systems
Demonstrated attention to detail with strong follow-through and accuracy
Previous experience interacting with the public or handling sensitive information is helpful
Reliable, punctual, and accountable for individual work quality and outcomes
Quick learner comfortable asking questions and seeking clarification to ensure accuracy and compliance
Ability to independently manage the role, required goals, and business practices in a remote environment
HIPAA-compliant handling of patient information

Benefits

Comp & perks

Competitive salary, commensurate with experience
Comprehensive benefits package
401(k) Plan
Remote work arrangement