Account Specialist

Sarnova

Remote Account Specialist managing healthcare client accounts for Sarnova, a partner serving those who save and improve patients’ lives. Driving retention, growth, service quality, and customer advocacy.

Posted 8/5/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client account management capabilities, including strategic planning, performance analysis, and effective communication. Proficient in utilizing customer service software and CRM systems to enhance client satisfaction and drive service improvements.

Highest-signal resume keywords

Client Account ManagementCustomer Service SoftwarePerformance Metrics AnalysisNegotiation SkillsPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Performance AnalysisAccount Strategy DevelopmentCRM SystemsMS OutlookMS WordMS ExcelReporting SkillsConflict ResolutionProblem-SolvingClient Health Reporting

Soft Skills

Interpersonal SkillsOrganizational SkillsDecisive ThinkingClient-Focused MindsetLeadership Abilities

Certifications & Qualifications

High School DiplomaBachelor’s Degree in Business Management

Industry Keywords

Client SatisfactionStrategic AlignmentMarket TrendsService-Delivery ImprovementBusiness Reviews

About the role

Key responsibilities & impact

Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction
Develop and implement client account strategies using independent judgment
Analyze client performance metrics and recommend solutions
Establish, monitor, and adjust client targets
Serve as the primary escalation and resolution point for complex client issues
Engage, train, and consult clients on effective software use
Lead Quarterly Business Reviews and strategic planning sessions
Identify growth, expansion, and service-delivery improvement opportunities
Collaborate with senior management on service offerings and operational improvements
Lead client presentations, proposals, and contract renewals
Monitor market trends and customer insights
Promote new services and products
Provide account-performance and client-health reports and insights
Represent Sarnova’s values and perform additional assigned duties

Requirements

What you’ll need

High School Diploma or equivalent required
Bachelor’s Degree in Business Management, Business Science, or a related field strongly preferred
Minimum of 2–3 years’ experience managing and supporting customer accounts
Ability to work in a fast-paced environment with changing client needs
Successful experience working remotely preferred
Knowledge of customer service software, reporting, and CRM systems
Strong organizational skills and ability to manage multiple client accounts and tasks
Ability to independently manage job responsibilities, goals, and business practices in a remote environment
Strong computer skills and basic understanding of MS Outlook, Word, and Excel (F&O)
Decisive thinking and leadership abilities
Excellent interpersonal and client-relations skills
Negotiation, conflict-resolution, and presentation skills
Dynamic and creative problem-solving abilities
Strong client-focused mindset
Ability to sit, walk, stand, manipulate equipment, reach, talk, hear, and read/write/interpret text
Ability to occasionally lift and move objects weighing up to 10 pounds
Ability to secure confidential information
Ability to work at least 40 hours per week, with schedules that may include after-hours and weekends
May be required to travel for business purposes

Benefits

Comp & perks

Competitive salary, commensurate with experience
Comprehensive benefits package
401(k) Plan
Equal Opportunity Employer
Inclusive workplace that promotes and values diversity