IT Support Engineer

SAP

IT Support Engineer providing user support and technical assistance at Inspired premium school. Collaborating with staff, teachers, and students to resolve technology issues effectively.

Posted 7/29/2026full-timeClayton • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong user support and customer service capabilities, with expertise in troubleshooting and resolving technical issues for diverse end users. Proficient in maintaining IT asset databases and creating documentation to enhance organizational knowledge.

Highest-signal resume keywords

User SupportTroubleshooting SkillsITIL FoundationTechnical AssistanceCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportPC TroubleshootingLaptop TroubleshootingPrinter TroubleshootingSoftware InstallationHardware InstallationSystem ConfigurationPreventative MaintenanceFile Backup ImplementationSolution Documentation

Soft Skills

Interpersonal SkillsAnalytical SkillsProblem-Solving SkillsCommunication Skills

Tools & Technologies

Tracking SoftwareIT Asset DatabaseApple iOS ManagementAndroid Device Management

Certifications & Qualifications

Bachelor's Degree in Information TechnologyCISCO Certification

Industry Keywords

Education IndustryService Desk Operating ProceduresEnd User SupportTechnical Personnel Interaction

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Primary responsibility is user support and customer service
Being present and available to staff, teachers and students requiring technical assistance
Take ownership and responsibility of support issues from start through a successful resolution
Performing post-resolution follow-ups as part of the customer service
Follow standard service desk operating procedures; accurately log all tickets using the defined tracking software
Escalate issues and involve upper tiers wherever required in order to resolve issues as quickly as possible
Perform hands-on fixes at the desktop, laptop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations and peripherals
Maintains the IT Asset Database and track changes
Promotes and acts as a link between end users and proper use of IT procedures, systems and platforms
Create, edit and update solution documentation in the organization knowledge base
Prepares regular reports for regional management
Perform other ad-hoc projects or tasks as assigned

Requirements

What you’ll need

Bachelor's degree in information technology, computer technology, or a similar field
At least two years' experience as an IT support engineer or similar role
Within the Education industry would be a big plus
Verbal and written English proficiency is required
Strong troubleshooting, analytical, and problem-solving skills
PC, laptop, printers and peripheral devices troubleshooting
Good interpersonal skills and the ability to work with technical and non-technical personnel
Expertise in configuring and managing Apple iOS and Android devices is desired but not mandatory
ITIL Foundation, or equivalent, highly preferred but not mandatory
CISCO Certification, preferred but not mandatory

Benefits

Comp & perks

Supports the rest of the region team as an on-site resource for remote guided procedures
Assists the Infrastructure Coordinator, Regional and Corporate IT teams to maintain, manage and control of the data center
Maintains communication, supervises and facilitates third party support and services