Service Project Manager
SAP
full-time
Posted on:
Location Type: Office
Location: New Kensington • Pennsylvania • United States
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Salary
💰 $71,300 - $122,900 per year
About the role
- Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.
- Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication.
- Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.
- Support Customers by navigating them through the Innomotics processes & contacts.
- Lead all aspects of assigned VIP & TSA Customer business.
- Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.
- Monitor project performance, identify potential risks, and implement effective mitigation strategies.
- Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.
- Leads all aspects of project communications (reporting, correspondence, meetings, etc.)
- Actively engage with Repair Center technicians, manager, and team Members
- Ensures that all project deliverables & requirements are complete
- Forecasts (with team) and handles risks & opportunities
- Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing.
- Next level of support above tactical project management to ensure positive customer experience.
- Coordinates repair reports, repairs execution, warranty processing, root cause analysis, other.
- Verifies, requests, and acquires customer alignment, project scope, etc.
- Maintains lessons learned throughout the entirety of the project
- Closes the project at completion and archives project files
- Executes a variety of additional project management activities and support.
- Maintains and monitors project costs & margin throughout project lifecycle.
- Work with the Manager, Proposals, Finance, & Operations to manage account budgets, forecasts, and financial performance.
Requirements
- BS Degree in Project Management, Business, Engineering, or related field
- 5 years + of project management or related experience.
- Proven track record of building and managing client relationships, delivering successful marketing solutions in the pharmaceutical industry in scope, on time and on budget.
- Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently
- Excellent communication and presentation skills
- Quality Orientation - accurately checking processes and task requirements for the project
- Potential for 15% travel based on customer requested meetings and support
Benefits
- Competitive compensation based on qualifications
- Medical, dental, prescription and vision coverage, first day of employment
- Matching 401(k) (immediate employer match)
- Competitive paid time off plan, paid holidays, and floating holidays
- Career development opportunities
- Education and tuition reimbursement programs available
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbudget managementrisk managementschedulingtechnical guidanceroot cause analysiscost controlforecastingwarranty processingproject lifecycle management
Soft skills
leadershipcommunicationpresentationrelationship buildingtime managementmulti-taskingquality orientationcustomer serviceproblem solvingcollaboration
Certifications
BS Degree in Project ManagementBS Degree in BusinessBS Degree in Engineering