Customer Services Manager
SAP
full-time
Posted on:
Location Type: Office
Location: Nisku • 🇨🇦 Canada
Visit company websiteJob Level
SeniorLead
About the role
- Lead the strategy and execution of customer services across the entire lifecycle of industrial products and solutions
- Ensure maximum availability, efficiency, and customer satisfaction
- Design and implement after-sales service strategies for motors, drives, and industrial systems
- Coordinate maintenance, repair, spare parts, modernization, and technical training services
- Oversee Service Quotations, Repair Center, Service Delivery and ensure compliance with service level agreements (SLAs)
- Drive service sales by developing go-to-market strategies, expanding existing customer relationships, and opening new revenue channels
- Build, mentor, and manage a high-performing service organization that delivers both operational excellence and sales results.
Requirements
- Bachelor’s degree in engineering, Administration, or related fields
- Senior Manager with 8+ years of experience in Service Leadership positions
- Strategic leadership and team management that can build strong, high performing teams
- Minimum of 5 years' experience in industrial or technical services management
- Experienced in Sales, Service Delivery Management, Repair Workshops
- Background in Oil & Gas and/or Mining is a plus
- Digitalization experience is an advantage
- Experience in High & Medium Voltage Products is an advantage
- Communication & negotiation, collaboration, analytical and change management skills.
Benefits
- Innomotics is an equal opportunity employer and values diversity.
- Reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service leadershipservice delivery managementafter-sales service strategiesmaintenance and repairtechnical trainingsales strategy developmentcustomer relationship managementhigh voltage productsmedium voltage productsdigitalization
Soft skills
strategic leadershipteam managementcommunicationnegotiationcollaborationanalytical skillschange management
Certifications
Bachelor’s degree in engineeringBachelor’s degree in Administration