Customer Service Manager
SAP
full-time
Posted on:
Location Type: Office
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteJob Level
SeniorLead
About the role
- Lead the strategy and execution of customer services throughout the entire lifecycle of industrial products and solutions, ensuring maximum availability, efficiency, and customer satisfaction
- Be the benchmark in the digital transformation of service, promoting customized solutions, predictive maintenance, and technical support excellence
- Design and implement after-sales service strategies for motors, drives, and industrial systems
- Coordinate maintenance, repair, spare parts, modernization, and technical training services
- Oversee service agreements and ensure compliance with service level agreements (SLAs)
- Oversee preventive, predictive, and corrective maintenance of motors, drives, and automation systems
- Coordinate field services, technical inspection, and after-sales support
Requirements
- Bachelor’s degree in engineering, Administration, or related fields
- Senior Manager with 8+ years of experience in Service Leadership positions
- Strategic leadership and team management that can build strong, high performing teams
- Minimum of 5 years' experience in industrial or technical services management
- Experienced in Sales, Service Delivery Management, Repair Workshops
- Background in Minerals & Mining is a plus
- Strong communication & negotiation, collaboration, analytical and change management skills
Benefits
- Innomotics is an equal opportunity employer and values diversity.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service strategyafter-sales servicepredictive maintenancetechnical supportpreventive maintenancecorrective maintenanceautomation systemsservice level agreementstechnical inspectionspare parts management
Soft skills
strategic leadershipteam managementcommunicationnegotiationcollaborationanalytical skillschange management
Certifications
Bachelor’s degree in engineeringBachelor’s degree in Administration