Field Engineer

• Deliver prompt and effective on-site breakdown and maintenance services for customers under Annual Maintenance Contracts (AMCs)
• Serve as the primary service representative for key mining projects, ensuring smooth operation and maintenance of mobile mining equipment
• Act as the main liaison between the customer and the company for all technical and service-related matters
• Promote, plan, and execute the company’s service business portfolio, including service contracts, retrofits, spare parts supply, repairs, and upgrades
• Support in identifying potential service opportunities to enhance business growth
• Continuously monitor open service calls and take proactive action on customer escalations
• Coordinate effectively with internal teams to ensure timely resolution of issues
• Provide comprehensive technical support for maintenance activities
• Identify recurring issues, analyze root causes, and recommend technical solutions
• Complete all internal service documentation promptly for invoicing and service records
• Ensure timely submission of detailed site reports and maintain accurate documentation for traceability

Field Service Engineer

Senior Service Engineer