SAP

Project Manager – Service Delivery

SAP

full-time

Posted on:

Location Type: Office

Location: New Kensington • Ohio, Pennsylvania • 🇺🇸 United States

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Salary

💰 $87,000 - $149,200 per year

Job Level

SeniorLead

About the role

  • Simultaneous management of multiple complex projects throughout the project life cycle by tracking progress and reporting results to core team members and other stakeholders.
  • Demonstrated capability leading multiple large, high complexity and/or strategic projects and teams.
  • Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.
  • Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication.
  • Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.
  • Support Customers by navigating them through the Innomotics processes & contacts.
  • Lead all aspects of assigned VIP & TSA Customer business.
  • Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.
  • Monitor project performance, identify potential risks, and implement effective mitigation strategies.
  • Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.
  • Leads all aspects of project communications (reporting, correspondence, meetings, etc.)
  • Requests and supervises the project team.
  • Ensures that all project deliverables & requirements are complete.
  • Forecasts (with team) and handles risks & opportunities.
  • Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing.
  • Next level of support above tactical project management to ensure positive customer experience.
  • Coordinates installation, commissioning, troubleshooting, site support, and training efforts.
  • Verifies, requests, and acquires customer acceptance of the system.
  • Maintains lessons learned throughout the entirety of the project.
  • Closes the project at completion and archives project files.
  • Executes a variety of additional project management activities and support.
  • Maintains and monitors project costs & margin throughout project lifecycle.
  • Work with the Manager, Finance, & Operations to manage account budgets, forecasts, and financial performance.

Requirements

  • BS Degree in Project Management, Business, Engineering, or related field
  • 10+ years of project management or related experience.
  • Proven track record of building and managing client relationships, delivering successful service solutions for industrial applications within scope, on time and on budget.
  • Experience working with a cross-functional, geographically dispersed team and customer base and collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Experience leveraging quantitative assessment and analysis for decision-making and prioritization.
  • Ability to quickly learn, understand, and work with new & emerging technologies, methodologies, and solutions as it relates to service projects & deliverables.
  • Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently
  • Excellent communication and presentation skills
  • Quality Orientation -accurately checking processes and task requirements for the project
  • Potential for 15% travel based on customer requested meetings and support.
Benefits
  • Competitive compensation based on qualifications
  • Medical, dental, prescription and vision coverage, first day of employment
  • Matching 401(k) (immediate employer match)
  • Competitive paid time off plan, paid holidays, and floating holidays
  • Career development opportunities
  • Education and tuition reimbursement programs available
  • Flexibility to work remote a few days a week
  • Paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementbudget managementrisk managementproject schedulingproject documentationtechnical guidancecustomer service project managementinstallationcommissioningtroubleshooting
Soft skills
leadershipcommunicationpresentation skillsrelationship buildingmulti-taskingprioritizationtime managementquality orientationcollaborationproblem-solving
Certifications
BS Degree in Project ManagementBS Degree in BusinessBS Degree in Engineering