Customer Intelligence Analyst, Customer Engagement and Channel Performance

Santander

Customer Intelligence Analyst for Santander using data-driven insights across digital channels. Enhancing customer engagement through analytics and experimentation in a fixed-term role.

Posted 7/22/2026full-timeMilton Keynes • 🇬🇧 United KingdomJunior💰 £52,459 - £78,689 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering data-driven insights and optimizing digital customer journeys through advanced analytics and BI tools. Proficient in collaborating with stakeholders to enhance customer engagement and drive business outcomes.

Highest-signal resume keywords

Customer Data AnalysisDigital Journey OptimisationBI Tools: SAS, SQL, HUE, AWS AthenaA/B TestingCommercial Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven InsightsFunnel AnalysisCustomer Engagement CampaignsDigital AnalyticsDashboard DesignExperimentationData Source IdentificationCustomer Journey AnalysisAdvanced ExcelPowerPoint

Soft Skills

CollaborationRelationship BuildingStakeholder Engagement

Tools & Technologies

Power BIPythonAdobe AnalyticsAdobe CJO

Industry Keywords

Retail BankingAgile Delivery Framework

Tech Stack

Tools & technologies

AWSPythonSQL

About the role

Key responsibilities & impact

Delivering data-driven insights to identify, quantify and optimise conversion opportunities across digital channels
Analysing end-to-end customer journeys, including web and app behaviour, drop-off points, and channel interactions
Evaluating 1:1 customer engagement campaign performance and making recommendations for improvement
Leveraging digital analytics tools to understand customer behaviour, attribution and experience across journeys
Supporting test-and-learn and experimentation activity, including A/B testing and journey optimisation
Proactively identifying new data sources to enhance insights and improve conversion rates
Designing and maintaining insight-led dashboards and MI, combining customer, product and digital metrics
Collaborating with stakeholders across the business to deliver exceptional customer-centric solutions
Developing and maintaining great working relationships with key stakeholders

Requirements

What you’ll need

Extensive experience working with customer and product data within retail banking (Required)
A great track record of delivering actionable analytical insights across journeys, products and customer segments (Required)
Experience with digital journey optimisation, funnel analysis and experimentation (Required)
Extensive experience with BI tools: SAS, SQL, HUE, AWS Athena (Required)
Experience with other BI tools/platforms: Power BI, Python, Adobe Analytics, Adobe CJO (Preferred)
Excellent commercial awareness with the ability to link insights with business outcomes (Required)
Advanced MS Office skills, particularly Excel & PowerPoint (Required)
Experience working within an Agile delivery framework (Preferred)

Benefits

Comp & perks

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.