Customer Service Consultant

Santander

Customer Service Consultant helping clients with digital banking and delivering a personalised experience. Supporting customers through various channels to meet their banking needs.

Posted 7/11/2026full-timeBirmingham • 🇬🇧 United KingdomMid-LevelSenior💰 £24,700 per yearWebsite

About the role

Key responsibilities & impact

Supporting customers across face-to-face, telephone and video channels to meet their banking needs
Helping customers build confidence in using digital banking services, including mobile and online platforms
Understanding customer needs and proactively identifying the most suitable products and services
Resolving customer queries efficiently and providing clear, practical solutions
Building strong, lasting relationships through personalised service and regular engagement
Encouraging digital self-service adoption using customer devices and in-branch technology
Collaborating with colleagues to deliver a consistent and high-quality customer experience
Identifying opportunities to improve how we support customers and enhance service delivery

Requirements

What you’ll need

Experience delivering excellent customer service across multiple channels (Required)
Experience supporting customers with financial products or services (Preferred)
Experience working in a collaborative team environment (Required)

Benefits

Comp & perks

Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
Variable Pay Award (5%/£1,235 on target) based on company performance.
Fantastic company pension – TSB contributing up to 13%
25 days holidays (plus bank holidays)
Private Healthcare
Opportunities to grow your career within a global organisation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship BuildingEffective CommunicationProactive Engagement