Senior Change Manager, S4, Chief Payments Office

Santander

Senior Change Manager within Chief Payments Office at Santander driving multi-disciplinary initiatives. Leading customer-centric transformation through strategic change management and stakeholder engagement.

Posted 6/25/2026full-timeLondon • 🇬🇧 United KingdomSenior💰 £71,862 - £107,794 per yearWebsite

About the role

Key responsibilities & impact

Play a pivotal role in leading large-scale, multi-disciplinary programmes and complex projects that shape the future of how we deliver for our customers.
Take full accountability for end-to-end change delivery, operating across Transformation and Technology in a hybrid capacity.
Ensure every programme is aligned to our evolving business strategy and that benefits are realised and sustained well beyond implementation.
Bring together people, technology, and strategy, defining the full scope and scale of each programme.
Shape outcomes that improve customer experience, drive efficiency, and enable innovation.
Manage the procurement of services, oversee supplier and vendor relationships, and ensure the right capabilities are in place for success.
Present insights and recommendations at Director level, championing innovative and sometimes radical change.
Continuously monitor programme progress, costs, and benefits realisation through robust governance and transparent communication.

Requirements

What you’ll need

Proven track record in change management/PMO/project management role with excellent understanding of project management methodologies and best practices, including business case development, finance management, delivery planning, stakeholder mapping and communication plans including thorough understanding of agile delivery practices. (Required)
Proven track record on the successful management and mitigation of risks and issues associated to project/programme implementation. (Required)
Robust knowledge of IT infrastructure, Business changes and implications of changes made by the programme. (Required)
Experience preparing and delivering reports and presentations to stakeholders including customers and management regarding project status, results and recommendations. (Required)
Experience determining full scale and scope of the programme and the impact that delivery will have on the business. (Required)
Great interpersonal and leadership skills - persuades and influences others, using a range of approaches, to achieve deliverables. (Required)
Ability to manage large sized multi-disciplined or highly technical teams often through others and where there is no line management. (Required)
Prepares accurate reports and delivers presentations at Director level regarding programme status, results and recommendations. (Required)
Great oral and written communication skills. (Required)
Ability to define, shape and develop project requirements and associated solutions with stakeholders, drawing on appropriate specialist expertise to create robust solutions. (Required)
Ability to influence strategy at divisional level, identified as a leader who continuously seeks to promote quality to stakeholders. (Required)
Controls the project in terms of cost, time, quality and benefits; ensuring the project business case is delivered. (Required)

Benefits

Comp & perks

Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

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Hard Skills & Tools

change managementproject managementagile delivery practicesbusiness case developmentfinance managementdelivery planningstakeholder mappingrisk managementIT infrastructurereport preparation

Soft Skills

leadershipinterpersonal skillscommunication skillspersuasioninfluencestrategic thinkingcollaborationproblem-solvingadaptabilitytransparency