Compliance

• The Sr. Analyst, Operational Risk Governance, Risk, and Compliance (GRC) Business Administrator will join a team that provides critical system administration and stakeholder support for GRC software at Santander.
• Serves as the expert point-of-contact for a diverse array of system users and stakeholders at all levels.
• Performs privileged data administration activities including bulk data imports and information changes that are restricted to administrator-level access (library/taxonomy changes, etc).
• Controls system access and group/role assignments.
• Troubleshoots and drives the resolution of questions, requests, issues, defects, and incidents pertaining to the system.
• Liaisons with IT development, network, database, and security teams.
• Educates business partners on the appropriate use of the system, catering instructions to align to business needs.
• Facilitates dedicated training sessions and Q&A open door sessions; records video trainings; produces and maintains written Job Aid documentation.
• Participates in business analysis for new system features.
• Participates in test case design and testing of new system features.
• Participates in release management for new system features.
• Provides user base communications.
• Maintains administration procedure documentation and request templates.
• Maintains administration ticketing queue; prepares and monitors administration-related reporting and metrics.
• Assists senior level staff and management as requested.
• Performs other duties and responsibilities as assigned.

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