Santander

Digital Payments Product Manager

Santander

full-time

Posted on:

Location Type: Office

Location: Coconut Grove • Florida • 🇺🇸 United States

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Salary

💰 $93,750 - $160,000 per year

Job Level

SeniorLead

About the role

  • Manage our digital payments strategy with detailed business requirements.
  • Manage the interaction with technology partners and/or vendors on the delivery of optimized member-centered intuitive payments offerings through our Platform.
  • Collaborate with, and manage internal relationships with leadership, marketing, customer experience, development, and implementation teams to manage backlog and release planning, define product roadmap, incorporate market direction and sort through diverse requirements.
  • Improve customer satisfaction and loyalty, through a deep understanding of their needs, delivering best in class market solutions, which will be a key differentiator in the digital channels of the Bank with other market competitors.
  • Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog.
  • Analyze client needs and market research in order to decide which are the priorities to be targeted and provide an adequate response to the client segments being addressed.
  • Leads business case development, writing, and delivery as well as ROI-projections.
  • Plans, manages and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace.
  • Manage multiple, concurrent agile teams to define and execute the release plan on time and on budget.
  • Roll-out business-critical changes in short timescales whilst also adapting for other global and local programs running in parallel impacting the same audience.
  • Interfaces with QA and/or internal UAT resources to ensure requirements are met and approve finished product releases before it goes to the client.
  • Sets the direction and reviews product documentation for the digital banking solution suite.
  • Tracks product and feature use to analyze and understand implications for product enhancements.
  • Develops tools and processes to gather feedback to shape and build future products.
  • Supports Sales and Marketing in promoting the products and ensuring revenue, business value, and client adoption goals are met.
  • Define business and operational KPIs for owned products; develop targets and manage forecasting for each Defined KPI; partner with Analytic teams on deep dives for anomalies in trends, to define root cause and action plans.

Requirements

  • Bachelor's degree in engineering, Data & Analytics, or Technology-related fields - Required
  • 7+ Years Related experience in product development and/or line experience working with products. Required
  • 2+ Years Management Experience - Required
  • Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms.
  • Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles.
  • Familiarity with regulatory compliance and risk management in the financial industry.
  • Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization.
  • Strong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability.
  • Strong track record on product delivery and team leadership, managing complex and concurrent programs in dynamic organizations.
  • Knowledgeable about the external environment including Main banking competitors, Regulatory environment, Global Economy, Latest innovations and technologies.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development programs
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital payments strategybusiness requirementsproduct roadmapagile methodologiesbusiness case developmentKPI definitionuser storiesdigital product backlogcompetitive researchdata analysis
Soft skills
collaborationleadershipcustomer satisfactionrelationship buildingcommunicationproblem-solvingadaptabilityteam managementstrategic thinkingclient-focused
Certifications
Bachelor's degree in engineeringBachelor's degree in Data & AnalyticsBachelor's degree in Technology-related fields