Customer Support

• Lead enterprise-scale initiatives to transform and optimize customer engagement with the bank across digital and physical channels.
• Define and execute a unified customer experience strategy bridging digital platforms and in-branch interactions.
• Map, evaluate, and improve end-to-end customer journeys using human-centered design and agile methodologies.
• Build and execute strategies to increase adoption of digital self-service while enhancing roles of branches and call centers.
• Define KPIs and success metrics for customer journeys and experience enhancements.

Associate, Customer Experience – Omnichannel Growth

VP of Customer Experience

Sales Support Specialist

Physicist – Customer Support

Engineering Owner, Customer Support