Santander

Associate – Change & Release Management Analyst

Santander

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $86,250 - $140,000 per year

Job Level

JuniorMid-Level

Tech Stack

CloudITSM

About the role

  • Coordinate and execute the release lifecycle across apps and infrastructure: prep change tickets, manage the release calendar, align stakeholders, track KPIs, and support go-live and post-release follow-ups in a regulated environment.
  • Maintain the release calendar, collect deployment/runbook details, identify dependencies, and align with change windows and gates in partnership with all stakeholders.
  • Facilitate across infra, app/dev, QA, SRE, and business teams; assess business impact and escalate when needed.
  • Verify environment/pre-reqs, data refreshes, and validations with delivery teams ahead of cutover.
  • Translate technical details into clear stakeholder updates before, during, and after releases.
  • Track and publish release/change metrics (e.g., success rate, % incidents caused by change, etc), analyze trends, and flag risks.
  • Ensure changes are executed safely, validated, and fully understood; align to ITSM practices and Regulatory requirements.
  • Coordinate checkpoints/approvals, monitor progress, manage comms/bridges, and document outcomes.
  • Capture incidents/lessons learned and drive follow-ups into the next cycle.

Requirements

  • Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field
  • 5 years in Release/Change Management, IT Operations, or PMO within complex and highly regulated environments (financial/banking services a plus)
  • Familiarity with industry Change & Release Management best practices
  • Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders
  • Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation
  • Enriching interpersonal skills
  • Highly self-motivated and self-directed
  • Excellent problem solving, analytical, critical thinking, and communication skills
  • Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability
  • Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change
  • Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
  • Well-rounded and advanced knowledge and skills across networks, servers, databases, cloud services, security, and other related disciplines
  • Knowledge of systems architectures and information security practices
  • Ability to work under high pressure situations calmly
  • Ability to make sound decisions in a manner consistent with the essential job functions
  • Ability to work in a rapidly changing environment, is comfortable with ambiguity
  • Clear leadership and capability to take fact based hard decisions when required, and ensure stakeholder alignment and clear communications.
Benefits
  • Santander Benefits - 2025
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Release ManagementChange ManagementIT OperationsProject ManagementData AnalysisITSM practicesSystems ArchitectureInformation SecurityCloud ServicesProblem Solving
Soft skills
CommunicationInterpersonal SkillsAnalytical ThinkingAttention to DetailSelf-MotivatedLeadershipAdaptabilityCritical ThinkingCreativityDecision Making
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Software EngineeringITIL CertificationPMP CertificationChange Management CertificationAgile CertificationSix Sigma CertificationCertified Scrum MasterLean CertificationCISSP Certification