Consumer Experience Strategy Lead

Sanofi

Consumer Experience Strategy Lead at Sanofi, driving the consumer experience strategy and digital solutions across products. Collaborating with cross-functional teams for innovation and strategic alignment.

Posted 7/10/2026full-timeCambridge • Massachusetts, New Jersey • 🇺🇸 United StatesSenior💰 $133,500 - $192,833 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering customer experience (CX) strategy across digital products, utilizing analytical skills to synthesize qualitative and quantitative data for effective decision-making. Proficient in CX measurement frameworks and digital product management, with strong communication skills in English.

Highest-signal resume keywords

CX Strategy DevelopmentDigital Product ManagementCX Measurement FrameworksAnalytical SkillsTeam Mentorship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CX StrategyDigital Product ManagementCX Measurement FrameworksQualitative Data AnalysisQuantitative Data Analysis

Soft Skills

Communication SkillsTeam EmpowermentInfluencing Strategy

Certifications & Qualifications

Bachelor's DegreeMBA

Industry Keywords

Customer ExperienceUser ExperienceHCIGlobal EnterpriseConsulting

About the role

Key responsibilities & impact

Deliver CX strategy across digital products and end-to-end journeys for the organization: define plans, principles, based on research and insights and measurement frameworks.
Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency.
Work closely with direct and indirect team members to define, document, share and maintain user experience strategy, rollout, and operations.
Mentor, share and empower the team to stay informed of changes in the industry.
Influence product and service strategy direction.

Requirements

What you’ll need

Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field.
7+ years of hands-on CX/UX strategic roles at a large global enterprise, agency, consulting or Start-up/scale-up experience.
Strong analytical skills with ability to absorb qual and quant data to synthesize key challenges or learnings.
Digital product management skills with a deep understanding of what makes a digital product.
CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
Must be fluent in English communication skills on a professional level (verbal and written) for candidates out of the USA.

Benefits

Comp & perks

Employees may be eligible to participate in Company employee benefit programs