Senior Digital Consumer Experience Researcher

Sanofi

Senior UX Researcher shaping the user experience by understanding behaviors and needs. Leading research projects and contributing to product strategy for the Digital Consumer Experience at Sanofi.

Posted 6/14/2026full-timeMorristown • Massachusetts, New Jersey • 🇺🇸 United StatesSenior💰 $90,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Design and execute mixed-method research studies (surveys, interviews, usability testing, field observations, diary studies, etc.) that adhere to best practices
Conduct foundational research to understand user behaviors, needs, and motivations
Lead the recruiting of diverse, representative participant samples
Select and manage research vendors to ensure study outputs meet team and stakeholder expectations
Analyze research data to identify patterns and actionable insights; synthesize findings into clear, decision-ready reports and presentations
Create customer journey maps, personas, use scenarios, and other synthetic frameworks that enable team members to understand customer needs, behaviors, and wants
Scope experience opportunities, conduct benchmarking, and frame CX/UX problems to inform digital experience strategies
Support strategy activation by defining MVP experiences and prioritizing initiatives for implementation
Present findings and strategic recommendations in a compelling, storytelling manner to internal audiences, including senior leadership
Facilitate workshops, ideation sessions, and empathy exercises to build group consensus and enable evidence-based decision making
Collaborate cross-functionally with designers, product owners, and other internal stakeholders to integrate research findings into product and experience decisions

Requirements

What you’ll need

5+ years of working as a CX/UX researcher, preferably in a consulting or corporate environment.
Proficiency in various CX/UX research methodologies (quantitative and qualitative), including surveys, interviews, usability testing, and field observations.
Strong ability to analyze and synthesize complex data into actionable insights.
Experience using AI to accelerate analysis and insight generation.
Demonstrated ability to work closely with cross-functional teams, including designers, product managers, and engineers.
Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders.
Bachelor’s degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Anthropology, or similar). Advanced degree preferred but not required.

Benefits

Comp & perks

High-quality healthcare
Prevention and wellness programs
At least 14 weeks’ gender-neutral parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mixed-method researchsurveysinterviewsusability testingfield observationsdata analysiscustomer journey mappingpersona creationbenchmarkingCX/UX research methodologies

Soft Skills

communicationcollaborationleadershipstorytellingfacilitationconsensus buildinganalytical thinkingproblem framingstrategic thinkingempathy