Director, Customer Data Management Lead

Sanofi

Director of Customer Data Management leading enterprise Master Data initiatives for healthcare data. Collaborate with cross-functional teams to ensure data integrity and governance.

Posted 6/14/2026full-timeMorristown • Massachusetts, New Jersey • 🇺🇸 United StatesSenior💰 $161,250 - $232,916 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Define and own the data strategy for Customer data (Health Care Professionals, Organizations, Affiliations and Plan/Payer/PBM hierarchies)
Serve as the accountable owner for Customer Data.
Align customer data with respective Business Unit/Therapeutic Areas across Market Access, Commercial, Compliance and Legal functions.
Ensure data customer data products are discoverable, trustworthy, and usable by analytics, operations, and business stakeholders.
Define and enforce business rules, definitions, and quality standards on customer data at a generic level + at a Therapeutic Area level.
Collaborate across GTMC functions (GTMC: Go To Market Capabilities) to ensure accurate utilization of Customer data across the enterprise.
Ensure compliance with relevant regulations in partnership with Audit, Legal and Compliance teams.
Monitor and improve data quality, completeness, and timeliness across Customer related data assets.
Lead stewardship efforts including issue resolution, root cause analysis, and continuous improvements.
Establish and report relevant data quality metrics by Therapeutic Area.
Ensure all customer related data products are documented with metadata, lineage, and usage guidelines.
Partner with Digital and Business stakeholders to prioritize enhancements and ensure data availability, usability, and governance.
The Director will lead/manage teams focused on Customer MDM initiatives and will be a critical member/co-lead on cross functional initiatives where customer data is foundational.
Foster a collaborative, agile, and data-driven culture across the organization.

Requirements

What you’ll need

BS - Life Sciences, Data Science, Business or related field - required.
MS - preferred.
7+ years in data management roles in life sciences commercial operations - required.
Deep expertise in Customer MDM and in-depth knowledge of HCP, HCO, Plan/Payer/PBM and Affiliations data.
Strong understanding of Customer data utilization in Commercial operations processes across CRM, Alignments, Targeting, Incentive Compensation, Analytics, Reporting, etc.
Strong background with life sciences commercial data assets (Rx, Sales, Product, APLD, etc.)
Strong communication skills to represent customer data across the commercial organization.
Strong leadership and cross-functional collaboration skills.
Experience managing budgets, vendors, and resources.
Experience working in a data mesh or domain-oriented data architecture.
Ability to translate business needs into technical requirements and collaborate with Digital and Analytics teams.
Experience in Product MDM is a plus.

Benefits

Comp & perks

high-quality healthcare
prevention and wellness programs
at least 14 weeks’ gender-neutral parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data strategyCustomer MDMdata managementdata quality metricsdata governancedata meshdomain-oriented data architectureanalyticsreportingCRM

Soft Skills

communication skillsleadershipcross-functional collaborationissue resolutionroot cause analysiscontinuous improvementsagile culturecollaborative culturedata-driven culturestakeholder management

Certifications

BS - Life SciencesBS - Data ScienceBS - BusinessMS - preferred