Head – Field Learning & Development

Sanofi

Head of Field Learning & Development leading training strategies across North America. Spearheading L&D initiatives to improve customer engagement and team success in the pharmaceutical industry.

Posted 5/24/2026full-timeCambridge • Massachusetts, New Jersey • 🇺🇸 United StatesLead💰 $187,500 - $270,833 per yearWebsite

About the role

Key responsibilities & impact

The Senior Director of Field Learning & Development reports to the Customer Facing Operations Pillar Head and is a key member of the NA Customer Facing Leadership Team.
This person will have responsibility for gap assessment, strategic planning, content development, implementation and measurement of product training, field leadership/management training, and customer-engagement skill-based training for commercial customer-facing teams (sales and sales leadership roles) of all NA therapeutic areas.
Training will be delivered leveraging Sanofi standard platforms to include eLearning, live meetings, virtual training, all with a strong patient and science focus.
Develop and lead a comprehensive strategy for delivering training across field teams in all NA Business Units and therapeutic areas aligned with company, business unit and brand goals.
Lead Team of 35 Learning & Development professionals; 5-7 direct reports
Develop strategy for NA resources and experiences which will reinforce the competencies and enhance capabilities of the field teams including new hire curricula, new product launch planning, selling skills, and field leadership development.
Lead proactive assessment of knowledge gaps within field teams; provide oversight and guidance to each product team to address with training initiatives and programs.
Determine and implement innovative, efficient and effective ways of delivering training, leveraging Global GTMC and NA Learning standards
Develop and execute learning experiences
Ensure all training materials incorporate all appropriate regulatory and legal compliance guidance per the Sanofi Standard Operating Procedure
Establish and implement key metrics to track and communicate level of value and impact of training and development initiatives to all stakeholders
Ensure strong partnership within each business unit is maintained by each TA training lead
Manage BU Head expectations of GTMC changes in ways of working and support development of BU specific needs within the GTMC vision
Ensure tight coordination with NA Learning and Global GTMC to drive efficiencies and effectiveness.

Requirements

What you’ll need

10+ years in Commercial Operations environment, especially in supporting field force learning and development
Bachelor’s Degree required
15 plus years of relevant pharmaceutical/biotech/vaccine industry experience
8 plus years of experience in Learning and Development and Adult Education Methods
8 plus years of demonstrated success leading large teams
Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing.
Advanced skills in Microsoft Applications for use in Training Development, Facilitation, and Effectiveness Reviews including but not limited to TEAMs and PowerPoint
Training / Workshop facilitation skills and background
Demonstrated excellence in project management and effectively managing multiple projects/priorities including budgeting and actual spend against budget is required
Outstanding organizational skills, time management and dealing with conflicting priorities
Strong interpersonal skills (with demonstrated stakeholder management, conflict management / resolution in group dynamic)
Certified in Instructional Design preferred
Experienced in leading by influence and driving in matrix project teams and organizational set-ups.
Project management: ensure the correct pace of the acceleration.
Experience leading diverse teams.
Proven delivery of outstanding results.
Ability to leverage networks, to develop people, coach and give feedback, empower people.
Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.
High persistency and resilience.
Knowledge: Field force support background: robust acumen in training, learning and development subjects, knowledge about customer facing capabilities, including but not limited to SFE subjects, incentives schemes, target, segmentation, and tools of managing operations.
Experience in having deployed innovative learning solutions for big audiences.
Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally.

Benefits

Comp & perks

Employees may be eligible to participate in Company employee benefit programs

ATS Keywords

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Hard Skills & Tools

Learning and DevelopmentAdult Education MethodsProject ManagementTraining DevelopmentFacilitationBudget ManagementStrategic PlanningContent DevelopmentGap AssessmentCustomer Engagement Training

Soft Skills

Communication SkillsOrganizational SkillsTime ManagementInterpersonal SkillsStakeholder ManagementConflict ManagementLeadershipCoachingChange ManagementResilience

Certifications

Instructional Design Certification