Associate Director, Change Management, Communication

Sanofi

Associate Director responsible for communication strategies and change management in Patient Support Services. Engaging stakeholders and ensuring effective project delivery in a biopharmaceutical setting.

Posted 5/21/2026full-timeCambridge • Massachusetts, New Jersey • 🇺🇸 United StatesSenior💰 $133,500 - $192,833 per yearWebsite

About the role

Key responsibilities & impact

Execute comprehensive change management plans that support the implementation of change initiatives within the PSS function, ensuring timely and effective delivery of all communication touchpoints.
Manage day-to-day communication activities, including drafting content, coordinating distribution channels, and ensuring consistent messaging across all platforms.
Ensure that all stakeholders, including employees, leadership, and external partners, receive timely and relevant information throughout the change process.
Serve as a primary point of contact for stakeholders during change initiatives, facilitating meetings, workshops, and feedback sessions to ensure engagement and alignment.
Collaborate with internal teams to develop clear, consistent messaging and communication materials (presentations, emails, FAQs, talking points, etc.) that support organizational objectives.
Coordinate with senior leadership, HR, and cross-functional teams to ensure messaging is delivered effectively and reflects the company's values.
Monitor and track the effectiveness of communication efforts through surveys, feedback mechanisms, and engagement metrics.
Collect and analyze stakeholder feedback to identify areas for improvement and provide recommendations to the Director, Operations and Change Management.
Maintain dashboards and reporting tools to provide visibility into communication reach and stakeholder engagement levels.
Implement and maintain metrics and key performance indicators (KPIs) to track the success of change management and communication efforts.
Prepare regular status reports, presentations, and updates for leadership on communication activities, stakeholder engagement, and initiative progress.
Manage the tactical execution of multiple change management initiatives simultaneously, ensuring deadlines are met and deliverables are of high quality.
Coordinate logistics for change management activities, including training sessions, town halls, roadshows, and other engagement events.
Partner with project teams to ensure change management and communication activities are integrated into project plans and timelines.

Requirements

What you’ll need

BA/BS degree
Minimum of 5 years of experience in change management, communications, or organizational development
Experience within the pharmaceutical or healthcare industry is preferred
Strong interpersonal skills with the ability to build relationships and influence stakeholders at all levels of the organization
Proven ability to manage multiple projects simultaneously with strong attention to detail and execution excellence.
Hands-on experience implementing communication strategies for organizational change initiatives, with a focus on tactical delivery and stakeholder engagement.
Strong project management and coordination skills with the ability to work effectively with cross-functional teams.
Excellent written and verbal communication skills, with demonstrated ability to create clear, compelling content for diverse audiences.
Experience using data and metrics to track communication effectiveness and inform decision-making
Working knowledge of change management principles, methodologies, and best practices (Prosci or similar certification a plus).

Benefits

Comp & perks

High-quality healthcare
Prevention and wellness programs
At least 14 weeks’ gender-neutral parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementcommunication strategiesproject managementstakeholder engagementdata analysismetrics trackingcontent creationtactical deliveryorganizational developmentreporting tools

Soft Skills

interpersonal skillsrelationship buildinginfluenceattention to detailexecution excellencecoordination skillswritten communicationverbal communicationcollaborationfacilitation

Certifications

BA/BS degreeProsci certification