Director, Operations and Change Management – Patient Support Services

Sanofi

Director of Operations and Change Management for Patient Support Services in leading biopharmaceutical firm. Overseeing project execution and change management strategies while managing budgets and communication.

Posted 5/20/2026full-timeMorristown • Massachusetts, New Jersey • 🇺🇸 United StatesLead💰 $161,250 - $232,916 per yearWebsite

About the role

Key responsibilities & impact

Support the execution of strategic initiatives by managing timelines, tracking deliverables, and coordinating across teams
Maintain integrated project schedules and dependencies across the portfolio
Identify and proactively address risks, bottlenecks, and resource constraints
Work directly with senior leaders on execution when needed, while maintaining accountability to the EDO Head
Facilitate cross-functional alignment and remove barriers to progress
Manage budgets and track financial performance across the PSS Enterprise Delivery Office portfolio
Ensure change management and communication resources are allocated effectively across team priorities, monitoring spend and forecasting needs
Maintain portfolio-level visibility into project financials, identifying risks and opportunities
Develop and execute change management strategies and establish metrics to measure their success
Develop presentations, briefing materials, and communications for leadership that clearly articulate our work, progress, and recommendations
Translate complex project details into executive-ready narratives that drive decision-making
Plan and coordinate meetings, offsites, and key team events, ensuring they're well-organized and productive

Requirements

What you’ll need

Bachelor's Degree required; MBA or advanced degree preferred
7+ years of progressive experience in communications, project management, operations, strategy, or consulting roles within the pharmaceutical, biotech, or healthcare industry
Demonstrated experience managing budgets and financial performance tracking
Strong presentation development and executive communication skills, with the ability to distill complex information into clear, compelling narratives
Proven ability to manage multiple priorities simultaneously in a fast-paced, matrixed environment
Experience coordinating cross-functional teams and driving execution without direct authority
Strong understanding of change management principles
Proficiency with project management tools, financial modeling, and presentation software (PowerPoint, Excel)
Strong analytical and problem-solving capabilities
Must have US work authorization

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Wellness programs
Gender-neutral parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbudget managementfinancial performance trackingchange managementanalytical skillsproblem-solvingpresentation developmentexecutive communication

Soft Skills

cross-functional coordinationstrategic initiative executionrisk identificationresource managementtime managementmulti-priority managementnarrative development

Certifications

Bachelor's DegreeMBA or advanced degree (preferred)