Define and execute the strategy for iCare AA & AI products, in alignment with GBU/PSS and digital priorities
Own the end-to-end product lifecycle: vision, design, build, rollout, operations, and continuous improvement
Develop and manage the product roadmap, budgets, resource allocation, and localization across brands and markets
Define and track success metrics for all iCare AA & AI products
Ensure value realization through performance tracking and product evolution
Drive stakeholder alignment and communication by translating complex technical concepts into compelling, business-relevant narratives for executive leadership, GBU/PSS partners, and cross-functional stakeholders
Serve as a visible champion of iCare analytics and AI initiatives across the organization, influencing strategy, securing buy-in, and presenting product vision, roadmap, and outcomes to senior audiences
Lead a team of product owners, data analysts and collaborate closely with GTMC, brand teams, market stakeholders, and external partners
Drive structured ways of working to maximize value delivery and operational efficiency
Design and deploy AI and analytics products that enhance insights for Patient Support Services
Collaborate on AI/analytics strategy, use case identification, and platform/tool development with GTMC Data & Insights
Oversee the automation of reporting workflows to improve speed, scalability, and accuracy
Ensure compliance with relevant regulatory standards in all reporting and data activities
Implement quality control practices to maintain high data reliability and integrity
Ensure ethical use of patient and caregiver data in compliance with privacy regulations (e.g., GDPR, HIPAA), in collaboration with Legal and Compliance
Drive innovation and business transformation by fostering a culture of problem-solving , experimentation & agility
Continuously evaluate new technologies and methods to improve product performance and business outcomes

Requirements

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field
10+ years of experience working in Reporting/Analytics
3+ years of people leadership experience in cross-functional and global settings
Proven track record of leading successful AI/analytics product delivery in complex organizations
Ability to rapidly understand key business processes and their corresponding data flows
Proficiency in reading, evaluating SQL logic and corresponding output
Knowledge of KPIs, hierarchies, and the understanding of data relationships
Understanding of Snowflake data warehouse architecture and capabilities
Experience in driving the use of AI/Gen-AI for efficiency gains (quality, speed of delivery) as well as leveraging Gen-AI on structured data (talk-to-data)
Experience in prompt engineering
Experience developing semantic layers
Experience building agentic frameworks
Understanding of US healthcare data / claims data

Benefits

health insurance
prevention and wellness programs
at least 14 weeks’ gender-neutral parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI product deliveryanalytics product deliverySQLdata analysisreporting automationprompt engineeringsemantic layersagentic frameworksdata relationshipsdata warehouse architecture

Soft Skills

stakeholder alignmentcommunicationleadershipproblem-solvinginnovationagilitycollaborationstrategic thinkinginfluencingcontinuous improvement

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in Software EngineeringBachelor’s degree in Business/Data Analytics