Associate Director, Patient Support Services Analytics Dashboard Strategy – Governance
Sanofi
full-time
Posted on:
Location Type: Office
Location: Cambridge • Massachusetts, New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $125,250 - $208,750 per year
Job Level
Senior
Tech Stack
CloudTableau
About the role
- Own end-to-end dashboard lifecycle - from requirements gathering through design, data validation, deployment, and maintenance.
- Drive alignment across field stakeholders, offshore hub teams, and digital partners to ensure consistent KPIs, definitions, and reporting standards.
- Proactively manage relationships with technical and offshore hub teams to ensure timely and accurate dashboard delivery.
- Translate business priorities into clear technical requirements for development teams and track progress through completion.
- Evaluate existing reports and identify opportunities to streamline, consolidate, or automate performance reporting.
- Establish and maintain dashboard governance policies, including version control, access management, and change tracking.
- Deliver insights to senior leadership through well-structured analytics summaries and recommendations.
- Keep stakeholders informed with regular progress updates, risks, and mitigation plans - ensuring transparency and accountability.
- Champion best practices in visualization, data storytelling, and information design to improve reporting usability and impact.
Requirements
- Bachelor’s degree in Analytics, Business, or a related field preferred; Master’s degree strongly preferred.
- 7+ years of experience in analytics, business intelligence, or data strategy roles within pharma, healthcare, or patient services preferred.
- Demonstrated success leading complex, cross-functional reporting initiatives with limited supervision.
- Prior experience in Patient Support Services, Field Operations, or Patient Hub environments strongly preferred.
- Strong proficiency with Power BI (preferred) or similar BI tools (e.g., Tableau, Qlik).
- Solid understanding of data governance, KPI standardization, and dashboard development lifecycle.
- Experience working closely with digital/data engineering teams and managing offshore analytics or reporting resources.
- Ability to translate business requirements into technical deliverables and track execution to completion.
- Familiarity with data sources supporting patient access programs (e.g., Salesforce health cloud, Veeva, call centers, field data etc.).
Benefits
- high-quality healthcare
- prevention and wellness programs
- at least 14 weeks’ gender-neutral parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analyticsbusiness intelligencedata strategydashboard development lifecycledata governanceKPI standardizationdata validationdata storytellingvisualizationautomation
Soft skills
relationship managementstakeholder communicationcross-functional leadershiptransparencyaccountabilityproactive managementrequirements gatheringprogress trackinginsight deliverybest practices advocacy