Resale Compliance Representative

SanMar

Resale compliance representative helping SanMar customers renew resale certificates and maintain state regulatory compliance. Providing high-volume customer support, processing forms, and updating customer information systems remotely.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while ensuring compliance with state requirements and processing resale renewals efficiently. Capable of maintaining accurate customer information and adapting to changing processes with excellent organizational and communication abilities.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyAttention to DetailOrganizational SkillsVerbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivatedTeam CollaborationFlexibility with ChangeTime Management

Tools & Technologies

Customer Information Systems

Industry Keywords

Resale RenewalsState RequirementsCustomer Compliance

About the role

Key responsibilities & impact

Ensure SanMar’s customers comply with each state’s requirements and process resale renewals according to state schedules
Maintain working knowledge of various forms and state requirements
Monitor incoming faxes and emails directed to the Resale Team and route them as necessary
Complete customer information updates within 24 hours, including address, name, and ownership changes
Assist with resale issues and renewals by working with customers, Inside Sales, and Credit departments
Request resale forms when required
Meet deadlines for the monthly state resale renewal project
Maintain and update SanMar’s customer software and customer information systems
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

0–1 years of customer service experience preferred
Experience with Microsoft Office
Track record demonstrating outstanding customer service skills
Proven track record demonstrating excellent attendance and punctuality
Ability to work as part of a team and be self-directed with minimal supervision
Ability to learn and retain new processes and procedures and use available resources to find answers and information
Excellent verbal and written communication skills
Flexibility with change
Strong attention to detail
Self-motivated and able to work independently and confidently
Excellent organizational and time management skills

Benefits

Comp & perks

Annual discretionary bonus up to 5% of base salary
Paid time off accrued weekly based on hours worked, up to 112 hours per year to start
8 paid holidays
1 paid family day off
Comprehensive medical, dental, and vision benefits
401k plan with $1-for-$1 matching up to 4% of earnings, matched and vested at every pay cycle
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance
Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions