Provide day-to-day delivery of system features and functionality to improve Distribution performance, throughput, and quality.
Configure, troubleshoot, and refresh platform and infrastructure components as needed.
Conduct, define and document test cases as required for build verification; cross-functional involvement in build and User Acceptance testing activities as required.
Work closely with IT support analysts, DC staff, and 3rd party vendors to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues.
Provide primary on-call Tier III functional support for Distribution or IT related incidents with the awareness to escalate to other technical resources as appropriate.
Manage related software accounts including new accounts, updates to existing accounts, account terminations, and audits to ensure compliance and security.
Conduct device and peripheral training and support to Distribution staff as needed.
Provide onsite hands-on guidance and support for floor-level implementations, enhancements, and issue resolution as needed.
Communicate infrastructure project status and incident resolution steps to the appropriate stakeholders.
Create quality documentation on systems, tools, and processes for internal team and IT Service Desk use.
Perform other duties as assigned.
Comply with all policies and standards.

Requirements

Bachelor's Degree in IT/computer science or Supply Chain or equivalent experience
1-3 years experience supporting technology-based distribution systems including Körber (HighJump)/WMS software, Voice and RF WMS equipment or other point-of-pick hardware, ProShip/Parcel management software, Label generation tools such as Bartender or Minisoft, Conveyor hardware/software interfaces, or equivalent industry solutions
Working knowledge of Windows Server administration
Knowledge of integration, middleware, and/or messaging topologies
Understanding of network technologies such as load balancing, network/socket communication
Ability to write basic to intermediate queries using SQL server or MySQL
RDMS experience with MS SQL Server and MySQL preferred
Experience with PowerShell scripting
Ability to develop and deploy system enhancements utilizing SDLC and source control tools
Customer service functional and/or technical support experience
Demonstrated ability and flexibility to quickly, and constructively, adapt to change and ambiguity in the work environment
Appropriate sense of urgency and prioritization with a passion for problem solving
Excellent interpersonal, oral, and written communication skills
Ability to work cooperatively with all levels of individuals across the company and external vendors
Flexible with schedule, able to provide off-hours support either remotely, or onsite, as needed
Ability to travel when needed, maximum = 50% or less

Benefits

Comprehensive medical, dental, and vision benefits
401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance
8 paid holidays
1 paid family day off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Körber (HighJump) WMS softwareVoice and RF WMS equipmentProShip/Parcel management softwareLabel generation toolsWindows Server administrationSQL serverMySQLPowerShell scriptingSDLCsource control tools

Soft Skills

customer serviceproblem solvinginterpersonal skillsoral communicationwritten communicationadaptabilityprioritizationflexibilityteam collaborationurgency

Certifications

Bachelor's Degree in ITBachelor's Degree in computer scienceBachelor's Degree in Supply Chain