SanMar

Quality Assurance Specialist

SanMar

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Salary

💰 $22 - $34 per hour

About the role

  • Listen to internal and external calls of the Credit department staff, evaluating customer service, productivity, and job performance.
  • Conduct desktop monitoring to evaluate team members’ job performance, productivity, and customer service, ensuring it is consistent with SanMar’s expectations.
  • Prepare phone call evaluations of department staff in a timely and efficient manner.
  • Complete Aging Reviews for Accounts Receivable Representatives as scheduled by the department Supervisors.
  • Prepare written summaries for supervisors assessing how our representatives are doing in various areas of their jobs.
  • Share call evaluations with department supervisors and representatives.
  • Report any non-compliance or unusual issues to appropriate supervisor.
  • Identify any potential training and coaching opportunities and send to appropriate supervisor.
  • Maintain various reporting spreadsheets timely and accurately.
  • Work closely with supervisors and team members to best support the goals of our customers and SanMar.
  • Perform other duties as assigned.
  • Comply with all policies and standards.

Requirements

  • High School Diploma or GED.
  • 4-6 years of credit or Accounts Receivable experience or equivalent education.
  • Previous customer service experience.
  • Self-directed; able to work independently and confidently.
  • Organized; maintain accurate records and stay on schedule while performing multiple tasks with good attention to detail.
  • Demonstrates excellent written and verbal communication skills, with the ability to recognize quality of the customer service demonstrated in the communication of others.
  • A high degree of professionalism, discretion, integrity, and objectivity while performing your job duties.
  • Must respond well to internal deadline pressures in a fast-paced environment.
  • Excellent PC skills and a high degree of proficiency in Microsoft Office and D365.
  • Be flexible with change; accept change as a positive experience.
  • Communicates and collaborates effectively with all levels of the department.
Benefits
  • Comprehensive medical, dental, and vision benefits
  • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
  • Life insurance
  • Short/long-term disability coverage
  • Paid maternity/paternity leave
  • Pet insurance
  • Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
  • Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Accounts Receivablecustomer servicedesktop monitoringreportingcall evaluationsAging Reviewsperformance evaluationrecord maintenancedata analysiscompliance reporting
Soft skills
self-directedorganizedattention to detailwritten communicationverbal communicationprofessionalismdiscretionintegrityobjectivitycollaboration
Certifications
High School DiplomaGED