Operations

• Supervise a team that provides continuous training and guidance to Inside Sales.
• Apply professional expertise and company objectives to resolve complex issues with creativity and effectiveness.
• Responsible for aligning their team with the department, functional and company goals and guiding principles.
• Monitor daily operations of team including but not limited to productivity, accuracy, service level offered to internal customers, attendance, and call monitoring.
• Facilitate Inside Sales 360 Focus Groups, including follow-up communication and distribution of meeting notes.
• Review feedback, concerns, and call reasons to identify and share opportunities for improved communication and training.
• Provide Inside Sales Support training to new team members and supervisors.
• Collaborate with Sales Training to establish best practices/procedures for various programs and job functions.
• Partner with Sales and Sales Operations leadership to support decisions that shape the department’s direction.
• Ensure team members are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
• Tailor coaching style to their individual team members using the different methods, techniques, and evaluation criteria for obtaining results as trained.
• Maintain harmony among workers and resolve grievances.
• Prepare performance evaluations and meet with team members by scheduled deadlines.
• Continuously assess and improve policies, procedures, and systems to enhance efficiency and effectiveness.
• Perform other duties as assigned.
• Comply with all policies and standards.

Sales Operations Supervisor

Sales Compensation & Operations Consultant

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist