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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training delivery, stakeholder engagement, and performance management within the financial services sector. Proficient in developing innovative training strategies and utilizing technology-enabled learning solutions to enhance training effectiveness.
Highest-signal resume keywords
Training Delivery ManagementStakeholder EngagementPerformance ManagementBudget ManagementDigital Learning Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Programme DevelopmentTraining EvaluationCoachingChange ManagementBusiness AcumenResource PlanningContinuous ImprovementLife Assurance KnowledgeTax Legislation UnderstandingLabour Legislation Understanding
Soft Skills
CollaborationLeadershipCommunicationCoachingRelationship Management
Tools & Technologies
Microsoft OfficeTraining SystemsDigital Learning PlatformsTechnology-Enabled Training Solutions
Certifications & Qualifications
ETDP AccreditationTrain-the-TrainerAssessorModeratorVerifier
Industry Keywords
General InsuranceFinancial ServicesSanlamConnectREMS EnvironmentOperational Processes
About the role
Key responsibilities & impact- Lead and manage training delivery across operations, ensuring quality and consistency.
- Developing and implement training strategies aligned to business goals, operational priorities, and stakeholder needs.
- Design and manage training programmes, calendars, and learning solutions based on identified training needs.
- Drive innovation in training methods, including digital, remote, and technology-enabled learning.
- Measure training effectiveness and use feedback to support continuous improvement.
- Manage training budgets responsibly and encourage cost-conscious decision-making.
- Conduct performance reviews and support continuous professional development.
- Promote collaboration and multi-skilling within the training team.
- Build strong stakeholder relationships with business units, HR, compliance, product providers, team managers, team leaders and senior leaders.
- Use training to support behaviour change across REMS teams and field staff.
- Lead, coach, and develop the training team to build a high-performance, collaborative culture.
- Support performance management, professional development, multi-skilling, diversity, and inclusion within the team.
- Support change initiatives, responding to industry, legislative, and organisational changes.
- Promote adoption of new technologies to improve training effectiveness and future readiness.
Requirements
What you’ll need- Matric and Diploma or Degree (NQF 6) in Education, Business, or related field.
- ETDP Accreditation (Train-the-Trainer, Assessor, Moderator, Verifier)
- Minimum 5 years in general insurance, with at least 3 years in a training or learning & development management role within Financial Services.
- Experience in planning, facilitating, and evaluating training programmes.
- Experience in stakeholder engagement and client relationship management.
- Solid understanding of performance management, coaching, and change management principles.
- Strong business acumen with budgeting, resource planning, and continuous improvement capabilities.
- Understanding of the SanlamConnect structure, REMS environment, and operational processes & Life Assurance knowledge/SanlamConnect (advantageous).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and training systems/tools.
- Understanding of digital learning platforms and technology-enabled training solutions.
- Knowledge of tax legislation and labour legislation.
Benefits
Comp & perks- Professional development opportunities
- Health insurance
- Paid time off
- Flexible work arrangements
