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Sanlam

Support Desk Consultant – Technical SLS

Sanlam

Technical Support Consultant providing assistance and support to Sanlam intermediaries with technical problems. Handling connectivity, software issues, and general support tasks in the financial services sector.

Posted 7/10/2026full-timeBellville • 🇿🇦 South AfricaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support to intermediaries and sales staff, with a strong understanding of ITIL practices, operating systems, and hardware. Possesses knowledge of sales processes within the financial services industry, ensuring effective service delivery.

Highest-signal resume keywords
Technical SupportITILA+/MCSE CertificationOperating Systems KnowledgeFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportOperating Systems KnowledgeHardware KnowledgeNetwork Application KnowledgeSales Process Understanding
Tools & Technologies
Microsoft OfficeInternet ApplicationsSanlam Advice Tools
Certifications & Qualifications
A+ CertificationMCSE CertificationITIL Certification
Industry Keywords
Technical HelpdeskTechnology SupportLife AssuranceFinancial Services

About the role

Key responsibilities & impact
  • Provide telephonic and/or remotely controlled technical support to Sanlam intermediaries (Advisors/Brokers), sales management and sales support staff
  • Support on Sanlam Advice Tools and services
  • General support on Microsoft Office and Internet programs and applications
  • Assist with connectivity and email issues

Requirements

What you’ll need
  • Grade 12
  • A+/and or MCSE (examination certificate)
  • ITIL
  • Working knowledge of operating systems, the Internet and the application of networks
  • Working knowledge of hardware (PCs, printers, routers, etc.)
  • Working knowledge of technological trends
  • Understanding of sales processes and servicing industry
  • At least 1 year experience in a Technical Helpdesk or Technology Support environment
  • Minimum 1 years' experience in life assurance or the broader financial services industry

Benefits

Comp & perks
  • Professional development
  • Flexible work arrangements