Support Desk Consultant – Technical SLS

Sanlam

Technical Support Consultant providing assistance and support to Sanlam intermediaries with technical problems. Handling connectivity, software issues, and general support tasks in the financial services sector.

Posted 7/10/2026full-timeBellville • 🇿🇦 South AfricaJuniorWebsite

About the role

Key responsibilities & impact

Provide telephonic and/or remotely controlled technical support to Sanlam intermediaries (Advisors/Brokers), sales management and sales support staff
Support on Sanlam Advice Tools and services
General support on Microsoft Office and Internet programs and applications
Assist with connectivity and email issues

Requirements

What you’ll need

Grade 12
A+/and or MCSE (examination certificate)
ITIL
Working knowledge of operating systems, the Internet and the application of networks
Working knowledge of hardware (PCs, printers, routers, etc.)
Working knowledge of technological trends
Understanding of sales processes and servicing industry
At least 1 year experience in a Technical Helpdesk or Technology Support environment
Minimum 1 years' experience in life assurance or the broader financial services industry

Benefits

Comp & perks

Professional development
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportOperating Systems KnowledgeHardware KnowledgeNetwork Application KnowledgeSales Process Understanding

Certifications

A+ CertificationMCSE CertificationITIL Certification