Sanlam

Broker Quality Assurance Corrections Agent

Sanlam

full-time

Posted on:

Location Type: Office

Location: Midrand • South Africa

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About the role

  • Responsible for inbound/outbound telephonic communication with client base.
  • Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.
  • Utilises IT system accurately and ensures that all queries are answered effectively.
  • Refers calls to appropriate departments only if unable to solve query appropriately.
  • Provides accurate product information to clients in line with standards and protocols.

Requirements

  • Regulatory Exam (RE 5)
  • Matric / NQF 4
  • Full FAIS Credits
  • Minimum 3 years Insurance administrative experience
  • Exposure to the broker or dealer servicing environment
  • Minimum 3 years Personal Lines Underwriting experience
Benefits
  • Health insurance
  • Paid time off
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Insurance administrative experiencePersonal Lines Underwriting experience
Soft Skills
customer servicecommunicationrelationship buildingproblem solving
Certifications
Regulatory Exam (RE 5)Full FAIS CreditsMatric / NQF 4