Senior UX Writer
Sanlam
full-time
Posted on:
Location Type: Office
Location: Bellville • South Africa
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Job Level
About the role
- Lead the UX writing craft and output across Sanlam Fintech, ensuring each project deliverable is of the highest quality
- Drive UX writing consistency across multiple projects: guide the direction, supporting the design lead with stakeholders and teams within the organisation as needed
- Define and inform content based on relevant business, technical, and design considerations
- Establish best practices and standards of writing for products within Fintech
- Create standards alongside other content designers and ensure that these maintain parity
- Evolve processes and cultivate continuity across all documentation and manage its distribution. Ensure product design (and other stakeholders) are enabled to leverage key content principles and patterns across projects
- Provide oversight and review of individual project team's work and assume overall accountability for it
- Present, explain and discuss decisions eloquently, and give feedback and input to improve overall outcomes
- Execute UX writing tasks and maintain a high quality of deliverables
- Collaborate with UX team members including other UX disciplines, Marketing, BA’s, Product Managers and other stakeholders to understand objectives and key business outcomes, user needs and behaviours to inform overall direction and solutioning
Requirements
- At least 7 years of experience in the discipline of UX writing
- At least 4 years of content strategy experience
- Experience working in cross-functional product teams as a UX writer is required
- Experience writing for financial products and markets
- Experience writing for cross-channel and cross-audience experiences
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Growth and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX writingcontent strategycross-functional collaborationfinancial product writingcross-channel writingcross-audience writingbest practices in writingdocumentation managementcontent principlescontent design
Soft Skills
leadershipcommunicationcollaborationfeedbackaccountabilitypresentation skillsstakeholder engagementproblem-solvingorganizational skillsprocess evolution