Design and UX Researcher
Sanlam
full-time
Posted on:
Location Type: Office
Location: Bellville • South Africa
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About the role
- Define and drive the research strategy for CX and product design
- Identify key research questions and priorities based on impact, feasibility, and organisational priorities
- Develop and implement research frameworks and methodologies to uncover deep customer insights
- Design and conduct qualitative and quantitative research studies
- Analyse, synthesise and integrate research data to generate actionable insights and recommendations
- Create compelling research deliverables to communicate findings and insights to stakeholders
- Collaborate with CX strategy teams to integrate research findings into customer experience improvements
- Partner with product managers, designers, and business stakeholders to integrate research insights into product development processes
- Mentor and guide junior team members, fostering a culture of learning and growth
Requirements
- Bachelor’s or Master’s degree in Psychology, Design, Anthropology, Sociology, Marketing or a related field
- 7+ years of experience in design research, UX research, or service design research
- Expertise in qualitative and quantitative research methods, including ethnographic research, interviews, usability testing, surveys, and A/B testing
- Strong ability to synthesis and integrate insights into strategic recommendations
- Excellent communication, storytelling, facilitation, and stakeholder management skills
- Experience working in cross-functional teams and collaborating with CX strategy, product, design, and business stakeholders
- Knowledge of service design principles and human-centered design methodologies
- Background in financial services, insurance, or similarly regulated industry is a plus.
Benefits
- Professional development opportunities
- Mentorship and guidance for junior team members
- Opportunities for growth and development within the organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
qualitative research methodsquantitative research methodsethnographic researchusability testingsurveysA/B testingresearch frameworksdata analysiscustomer insightsstrategic recommendations
Soft Skills
communicationstorytellingfacilitationstakeholder managementmentoringcollaborationsynthesis of insightsorganizational prioritiesculture of learninggrowth
Certifications
Bachelor’s degreeMaster’s degree