Sanlam

Retention Specialist

Sanlam

full-time

Posted on:

Location Type: Office

Location: Midrand • South Africa

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About the role

  • Deliver motivation from your team manager.
  • Maintain a good attendance record.
  • Show great performance track record on your measures.
  • Use flexibility and tenacity to retain clients.
  • Utilize negotiation skills effectively.
  • Demonstrate excellent verbal and communication skills.
  • Adapt and multitask efficiently.

Requirements

  • Grade 12/Standard 10/NQF 4
  • Relevant FAIS and RE qualification
  • At least 2 years of experience in call centre STI personal lines.
  • Personal lines retention experience will be advantageous.
  • Analytical.
  • Excellent product Knowledge of MiWay’s Products.
  • Broad knowledge of MiWay as a company and industry differentiators.
  • A good attendance record is a must.
  • Great performance track record on your measures.
  • Flexible.
  • Tenacity to retain clients.
  • Great negotiation skills.
  • Good knowledge of the industry and competitors is an advantage.
  • Excellent verbal and communication skills.
  • Self-motivated.
  • Ability to multitask.
Benefits
  • Building strong, lasting relationships with employees.
  • Opportunities for growth and development.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
call centre experiencepersonal lines retentionproduct knowledgeanalytical skills
Soft skills
flexibilitytenacitynegotiation skillsverbal communicationmultitaskingself-motivation
Certifications
FAIS qualificationRE qualification