Sanlam

Sales Team Manager

Sanlam

full-time

Posted on:

Location Type: Office

Location: Midrand • 🇿🇦 South Africa

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Job Level

Mid-LevelSenior

About the role

  • Manages individuals within a team e.g. call centre agents / consultants within the communication centre
  • Ensures that the team reaches target by monitoring individual performance on a constant basis
  • Very knowledgeable on all aspects of the products, processes and systems
  • Mentors team and gives constant real-time support in terms of query resolution

Requirements

  • Grade 12 / Standard 10 / NQF 4
  • Tertiary qualification / NQF 5
  • RE5 Certificate (as per DOFA date)
  • STI FAIS credits (as per DOFA date)
  • Minimum of 1 to 5 years sales experience in a call centre
  • Previous team management experience in a call centre
  • Drive leads and service targets
  • Coaching, quality and compliance
  • Reporting and communication
  • Management of employees
Benefits
  • Positive and dynamic working environment
  • Opportunities for growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales experienceteam managementcoachingquality assurancecompliancereporting
Soft skills
mentoringcommunicationperformance monitoringquery resolution
Certifications
Grade 12NQF 4NQF 5RE5 CertificateSTI FAIS credits