• Responsible for maintaining the integrity of the Commercial Underwriting skills and protocols within Operations.
• Support the Operational Commercial Contact Centers.
• Engage with relevant stakeholders to identify skills requirements.
• Review and audit UW decisions and processes against possible exposures in Commercial Operations.

Requirements

Minimum of 10 years’ insurance industry experience with meaningful exposure to commercial underwriting.
Santam Commercial product training (Advantageous).
People management experience (Advantageous).
Experience in developing skills or training programmes (Advantageous).
Computer literate (MS Office package with strong Excel skill. Competent in navigating AI applications like Copilot).
Commercial underwriting knowledge required.
Exceptional customer service orientation.
Strong coaching and leadership skills.
Excellent communication (verbal and written).

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Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

commercial underwriting
skills development
training programmes
Excel
AI applications

Soft Skills

customer service orientation
coaching
leadership
communication

Certifications & Qualifications

Santam Commercial product training

Operations Underwriting Support Manager – JG7

Underwriting Consultant