Manager

• Lead and manage three team managers responsible for Claims Service Consultants, Claims Administration Support, and Non-Motor Fast Track Assessors.
• Provide strategic direction, coaching, and performance management to ensure alignment with business objectives.
• Oversee the delivery of claims administration services across Motor and Non-Motor High Net Worth portfolios.
• Ensure efficient handling of claims processes, adherence to SLAs, and optimisation of workflows.
• Drive automation and digital enablement to improve turnaround times and reduce manual effort.
• Serve as the primary liaison between Santam and intermediaries, fostering strong relationships and aligned service delivery.

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