EMEA Manager, Account Management
Sanity.io
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and develop a high-performing team: Recruit, mentor, and support Account Managers, fostering a culture of accountability, learning, and collaboration.
- Drive growth and retention: Oversee the team’s portfolio to meet and exceed quarterly growth targets
- Strengthen operational rigor: Implement and maintain processes in Salesforce and other tools for pipeline visibility, forecasting accuracy, and performance tracking.
- Guide expansion strategy: Support AMs in navigating complex accounts, preparing for key customer interactions, and crafting strategies that align with customer outcomes.
- Engage with strategic customers: Join key customer conversations to reinforce business value, unblock growth opportunities and accelerate expansion cycles.
- Collaborate cross-functionally: Partner with Product, Solution Architects, and Marketing to surface insights, share customer feedback, and co-develop strategies that drive expansion.
- Drive business insights: Analyze KPIs and dashboards to identify trends, enable team accountability, and plan improvements.
- Set the tone for excellence: Model Sanity’s values of curiosity, customer obsession, and excellence while promoting a high performance culture.
Requirements
- 5+ years of experience in enterprise SaaS account management, sales, or customer success, with 3+ years managing high-performing teams.
- Proven record of driving NRR, expansion, and retention through structured account planning and execution.
- Skilled at coaching teams on strategic customer engagement, consultative selling, and executive communication.
- Strong business acumen and comfort leading conversations with senior executives on business value and outcomes.
- Operationally strong, with experience using Salesforce to manage forecasting, pipelines, and team performance.
- Excellent communicator who can influence cross-functional partners and inspire team confidence.
- Proactive, empathetic leader who thrives in a fast-paced, collaborative environment.
- Preferred: Experience leading teams that sell complex or API-first software solutions (CMS, SaaS, PaaS, CPaaS). Track record of partnering with Product and technical teams to solve customer challenges and identify expansion opportunities. Background in scaling programs, processes, or methodologies within a growing organization.
Benefits
- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive salary and stock options program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsalescustomer successstructured account planningconsultative sellingexecutive communicationforecastingpipeline managementperformance trackingAPI-first software solutions
Soft skills
leadershipcoachingbusiness acumencommunicationinfluenceempathycollaborationproactivitycuriositycustomer obsession