Lead Cash Applications Specialist – Billing

Sangoma

Lead cash applications specialist overseeing payment processing and reconciliation for Sangoma, a business communications solutions provider. Guiding specialists, resolving payment issues, improving controls, and supporting accurate customer account balances.

Posted 8/18/2026full-timeSarasota • Florida • 🇺🇸 United StatesSenior💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cash application processes, payment reconciliation, and accounts receivable management, with a strong focus on accuracy, compliance, and process improvement. Proficient in utilizing ERP systems and advanced Excel for data analysis and reporting.

Highest-signal resume keywords

Cash Application ManagementPayment Processing ExpertiseERP System ExperienceAdvanced Microsoft Excel SkillsLeadership and Team Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Application ProcessesAccount ReconciliationPayment ProcessingData AnalysisProcess AutomationWorkflow ImprovementAudit SupportFinancial Close ProcessesException ReportingMetrics Analysis

Soft Skills

Attention to DetailProblem-SolvingEffective CommunicationCustomer-Focused MindsetCollaboration

Tools & Technologies

ERP SystemsPayment PortalsElectronic Payment PlatformsMicrosoft Office Suite

Industry Keywords

Accounts ReceivableCash ManagementInternal ControlsCompliance StandardsAudit Requirements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead and support daily cash application processes, ensuring payments are applied accurately and timely.
Serve as the primary escalation point for complex payment application issues.
Review team members' work for compliance with procedures and quality standards.
Assist with workload balancing and prioritization of daily tasks.
Process and reconcile ACH, wire transfer, lockbox, credit card, check, and electronic platform payments.
Research and resolve unapplied cash, short payments, duplicate payments, overpayments, and unidentified receipts.
Reconcile cash receipts to bank deposits and ERP transactions.
Monitor and investigate payment exceptions and discrepancies.
Develop and monitor checks and balances for proper cash processing.
Identify opportunities for efficiency, accuracy, and automation improvements.
Develop and maintain standard operating procedures and training documentation.
Ensure adherence to internal controls, accounting policies, and audit requirements.
Participate in system implementations, testing, and process enhancement initiatives.
Prepare and analyze cash application metrics, exception reports, and aging trends.
Track and report unapplied cash balances and resolution efforts.
Assist management with month-end close activities and audit requests.
Support root cause analysis of recurring payment processing issues.
Partner with Accounts Receivable, Collections, Cancellations, Billing, Treasury, Accounting, Customer Service, and external customers to resolve payment issues.
Work with payment platform providers and banking partners as needed.
Support customer account maintenance and payment remittance research.
Train and mentor Cash Application Specialists and other team members.
Provide coaching on processes, systems, and best practices.
Assist management with team capability development and continuous improvement.

Requirements

What you’ll need

5+ years of experience in Cash Applications, Accounts Receivable, or related financial operations.
Strong understanding of payment processing, account reconciliation, and AR best practices.
Experience with ERP systems, such as NetSuite, or similar platforms.
Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
Experience with payment portals and electronic payment platforms.
Experience supporting audits and financial close processes.
Experience with process automation and workflow improvement initiatives.
Strong leadership and problem-solving skills.
Excellent attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and reconciliation skills.
Effective written and verbal communication skills.
Ability to identify process gaps and implement solutions.
Customer-focused mindset and collaborative approach.
Proficiency in Microsoft Office Suite, particularly Excel.
Must be authorized to work in the United States on a full-time basis for any employer.

Benefits

Comp & perks

Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) are effective after a short waiting period
Matching 401K program - 100% match on 4%.
Employee Stock Purchase Plan after one year of service.
Flexible Time Off & Company Holidays
Entrepreneurial work environment partnered with high-growth career opportunities
Salary range of $21 to $26 per hour, commensurate with experience, qualifications, and location.