Sangoma

Senior Director, Centralized Infrastructure Services, DevOps

Sangoma

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

AnsibleAWSCloudJenkinsKubernetesOpenShiftTerraformVMwareVoIP

About the role

  • - Define and evolve Sangoma’s hybrid‑cloud infrastructure and DevOps strategy across on‑prem datacenters and Amazon Cloud Environment and drive a disciplined approach to determining and directing workload placement
  • - Lead technology roadmap for all associated technologies, such as Cisco UCS compute, NetApp storage, VMware, OpenShift/Kubernetes, Jenkins, Terraform, Ansible, etc.
  • - Partner with engineering, product management, networking, security and support teams to enable various telecommunication UCaaS and CCaaS platforms
  • - Drive CI/CD automation, configuration management, instrumentation, and performance optimization.
  • - Ensure 24/7 reliability, high availability, lifecycle management, and operational governance.
  • - Understand and manage various costs of on prem and cloud environments i.e. support sourcing, renewal, savings and negotiations of contracts
  • - Oversee modernization initiatives, cloud migrations, security hardening, and continuous improvement.
  • - Serve as a hands‑on technical leader able to review designs, pipelines, IaC, debugging, and complex escalations.
  • - Mentor global infrastructure, DevOps, cloud, networking, and engineering teams while fostering transparency and accountability.

Requirements

  • - 10+ years in infrastructure engineering, DevOps, platform engineering, or systems architecture.
  • - 5+ years leading senior technical teams.
  • - Hands‑on expertise with AWS, Cisco UCS, NetApp, VMware, Kubernetes/OpenShift, Jenkins, Terraform, Ansible, observability tools.
  • - Strong financial discipline in managing cloud and datacenter costs.
  • - Excellent communication and stakeholder management.
  • - Preferred Qualifications
  • - Experience with SaaS, UCaaS, telecom, VoIP, and real‑time communication platforms.
  • - Experience leading modernization or cloud migration initiatives.
  • - Relevant certifications in cloud, DevOps, Kubernetes, virtualization, or security.
Benefits
  • **What We Offer:**
  • - Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period
  • - Matching 401K program - 100% match on 4%.
  • - Employee Stock Purchase Plan after one year of service.
  • - Flexible Time Off & Company Holidays
  • - Entrepreneurial work environment partnered with high growth career opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
infrastructure engineeringDevOpsplatform engineeringsystems architectureCI/CD automationconfiguration managementperformance optimizationcloud migrationssecurity hardeningdebugging
Soft Skills
leadershipcommunicationstakeholder managementmentoringtransparencyaccountability
Certifications
cloud certificationDevOps certificationKubernetes certificationvirtualization certificationsecurity certification